dynamics 365 remote assist

What is Microsoft Dynamics 365 Remote Assist?

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Global businesses and enterprises are now facing challenges to accomplish seamless communication between on-site technicians and remote employees. Technicians on-site and in remote locations frequently encounter difficulties that are beyond the scope of their expertise.

It’s critical for businesses to get such issues resolved as quickly as possible and minimize interruption in business operations. Microsoft Dynamics 365 remote Assist resolves these issues by allowing employees to efficiently collaborate and work together from different locations. With Dynamics 365 remote assist, on-site workers can share the real-time view with the experts to get immediate help when servicing equipment.

If you are eager to know how Dynamics 365 remote assist can improve collaboration and streamline your business operations, then first find out what is Dynamics 365 Remote Assist.

What is Dynamics 365 Remote Assist?

Microsoft Dynamics 365 Remote Assist is an application through which users can make video calls through Microsoft Teams. It’s a unique solution built to facilitate uninterrupted and real-time communication.

Dynamics 365 Remote Assist works on Android, iOS devices, and HoloLens.

Businesses can use Dynamics 365 Remote Assist to improve collaborative maintenance, remote inspections, training, and repair equipment. It eases collaboration between on-site employees and technicians in different locations and allows them to work together and solve issues promptly. Employees can use Remote Assist on either a mobile device or Microsoft HoloLens 2 to work side-by-side with experts.

Dynamics 365 Remote Assist Features

Dynamics 365 Remote Assist bridges the communication gap between the technicians that work on-site and experts. With Remote Assist, on-site technicians can get instant help and guidance to resolve critical issues. Remote Assist provides several features, including:

  • It allows users to make video calls via Microsoft teams for an immediate remote assistant.
  • Dynamics 365 Remote Assist has an annotation feature that enables technicians and experts to capture and remark snapshots during a video call even in low-connectivity scenarios.
  • Technicians can send and receive text messages through Dynamics 365 Remote Assist and experts can revert possible solutions.

Remote Assist mobile app can be integrated with Dynamics 365 Field Service. It enables users to launch the Remote Assist mobile app through Field Service mobile and have call log data loaded automatically within the Field Service work order after the call ends.

Dynamics 365 Remote Assist Benefits

Dynamics 365 Remote Assist facilitates real-time communication among employees and reduces time and cost of travel. Experts can resolve issues without actually going on-site through Remote Assist. Workers and experts can leverage annotation, screenshots, and real-time view of equipment or its particular part to work on instructions efficiently.

Final Words

Overall, Dynamics 365 Remote Assist is an ultimate tool that can make communication among experts and on-site workers fast, productive, and less stressful. If you’re interested in trying Microsoft Dynamics 365 Remote Assist app on your mobile phone, tablet, or HoloLens, opt for a License-free90-day trial or 30-day trial with the license for over 25 users.

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