We all know that countries like India, Ireland, Canada, and the Philippines were the most popular for call centers. For many international organizations India has always been a preferred outsourcing location. There are a wide variety of advantages that India is providing that may be a tough task for other Asian countries to accomplish. Many international organizations are also setting up call centers in India, because India has a large qualified workforce and can also provide cost-effective call center outsourcing services.
Following are few reasons why international organizations prefers India for outsourcing:
1. Educated and great number of professionals: As we all know man-power has never been an issue for India. India’s large and well-educated workforce has been one of India’s main advantages over other countries. Very surprisingly very few people in India knows that after USA India has the largest English Speaking population in this world. We can proudly say this that India has largest well-educated workforce and will continue to have this.
2. Time-Zone: If we pay deep attention to the India’s time-zone, we can see that India has 12 hours of difference which enables global organizations to provide 24*7*356 days’ services to their customers. By taking advantage of time-zone many companies in USA and UK are able to provide round-the-clock customer support with excellent skillful call centre representatives.
3. Effective cost: In India Man-power costs lower in than many countries and that plays a major role. When it outsources the call center, the company only pays for the time employees spend on the phone. With the low cost of manpower available in India, Indian call centers have been able to provide high-quality call center outsourcing services on a 24x7x365 days basis, at a cost which is 50% less than in the U.S or U.K.
There are many more points that be considered but above three can be treated as the key points which a global organization always look for. Above three criteria can be fulfilled easily by choosing India as the outsourcing location.