1
Manage inbound and outbound calls in frame
2
Create better experiences and happier customers and also admin can track customers' issue status and contact the customer for their feedback.
3
No need to maintain manual call record
4
Store all calling records in a place by an automation system
5
Help the admin to understand customer issues and concerns quickly with the help of historical records of the customer.
6
Not required to use 2 platform for ticketing & calling
Terms And Conditions
- 1. Application available only for one instance per license.
- 2. No free trails available.
- 3. Requires For better performance use Chrome browser.
- 4. Firefox does not support the open frame API.
- 5. Only administrator use will create the record.
- 6. It is 2-way synchronization so require better response from both application.
- 7. User need working service now instance
- 8. User need to install (CSM, Openframe) plugin in the service now instance.
- 9. User should have active Genesys Pure cloud account
- 10. Get Support(Free) on [email protected].
- 11.Application available only for one instance per license.
- 12. No free trails available.
- 13. Requires For better performance use Chrome browser.
- 14. Firefox does not support the open frame API.
- 15. Only administrator use will create the record.
- 16. It is 2-way synchronization so require better response from both application.
- 17. User need working service now instance
- 18. User need to install (CSM, Openframe) plugin in the service now instance.
- 19.User should have active Genesys Pure cloud account
- 20. Get Support(Free) on [email protected].
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