We all know that countries like India, Ireland, Canada, and the Philippines were the most popular for call centers. For many international organizations India has always been a preferred outsourcing location. There are a wide variety of advantages that India is providing that may be a tough task for other Asian countries to accomplish. Many international organizations are also setting up call centers in India, because India has a large qualified workforce and can also provide cost-effective call center outsourcing services.
Call center when we hear or say this word what comes in our mind “High package, usually night shift, interacting with international customers by solving their queries by becoming as ‘Customer Service Representative” or by working as “Sales representative” by selling products. Let us see when & how the call center started in India, also I will share my experience in this field.
CALL CENTER IN INDIA
In India the call center life started in early 90’s when the business was outsourced by US, UK & Australian companies as it benefited them with low labor costs, and large English-speaking population and people were ready to work for 24/7.