What is Microsoft Dynamics 365 Remote Assist?2 MIN READ
Global businesses and enterprises are now facing challenges to accomplish seamless communication between on-site technicians and remote employees. Technicians on-site and in remote locations frequently encounter difficulties that are beyond the scope of their expertise. It’s critical for businesses to get such issues resolved as quickly as possible and minimize interruption in business operations. Microsoft Dynamics 365 remote Assist resolves these issues by allowing employees to efficiently collaborate and work together from different locations. With Dynamics 365 remote assist, on-site workers can share the real-time view with the experts to get immediate help when servicing equipment.
What is Dynamics 365 Remote Assist?
Dynamics 365 Remote Assist Features
- It allows users to make video calls via Microsoft teams for an immediate remote assistant.
- Dynamics 365 Remote Assist has an annotation feature that enables technicians and experts to capture and remark snapshots during a video call even in low-connectivity scenarios.
- Technicians can send and receive text messages through Dynamics 365 Remote Assist and experts can revert possible solutions.