Why India is a preferred outsourcing location for call center?

Why India is a preferred outsourcing location for call center?

We all know that countries like India, Ireland, Canada, and the Philippines were the most popular for call centers. For many international organizations India has always been a preferred outsourcing location. There are a wide variety of advantages that India is providing that may be a tough task for other Asian countries to accomplish. Many international organizations are also setting up call centers in India, because India has a large qualified workforce and can also provide cost-effective call center outsourcing services.

Do You Know When Did the Call Center Start in India

Do You Know When Did the Call Center Start in India?

Nowadays, people are becoming aware of call centers in India as offering high-paying jobs, where employees work both day and night shifts as “Customer Service Representatives” or “Sales Representatives.”

In these roles, employees attempt to solve customer queries or sell products by using various tactics to convince the customer. Let’s discuss and understand the concept of call centers and how this industry operates.