Call center when we hear or say this word what comes in our mind “High package, usually night shift, interacting with international customers by solving their queries by becoming as ‘Customer Service Representative” or by working as “Sales representative” by selling products. Let us see when & how the call center started in India, also I will share my experience in this field.
CALL CENTER IN INDIA
In India the call center life started in early 90’s when the business was outsourced by US, UK & Australian companies as it benefited them with low labor costs, and large English-speaking population and people were ready to work for 24/7.