MoreYeahs automated the complete lead-to-enrollment journey on Dynamics 365 and Power BI for a Singaporean education institution, reducing administrative overhead by 40%.
The client is a Singaporean education institution managing student admissions and program scheduling across multiple offerings, facing growing operational inefficiencies from manual processes struggling to scale with increasing enrollment volumes.
The institution engaged MoreYeahs to build a modern, automated solution to manage the complete lead-to-enrollment journey while gaining analytics visibility to improve conversion and student engagement.
Manual scheduling and admissions workflows were slowing operations and creating inconsistent experiences for prospective students, especially during peak intake periods.
Manual Admissions Workflows — Scheduling and admissions processing became increasingly difficult to manage during peak intake periods.
Limited Pipeline Visibility — Marketing and admissions teams could not identify where prospective students were dropping off.
No Analytics Capability — The institution lacked analytics to measure enrollment conversion, campaign effectiveness, and student engagement consistently.
Inconsistent Communications — Notifications to prospective and enrolled students were managed manually, leading to delays and inconsistencies.
MoreYeahs built an end-to-end education management solution on Dynamics 365, providing a unified platform for managing leads, admissions, scheduling, and enrollment from a single system.
Unified Admissions Platform — Leads, admissions, scheduling, and enrollment were managed from a single Dynamics 365 system.
Automated Processing — Power Automate automated scheduling, admissions processing, and campaign execution.
Automated Notifications — Workflow-driven communications ensured prospective and enrolled students received timely, consistent updates.
Analytics Dashboards — Power BI dashboards gave marketing and admissions leadership visibility into conversion rates, campaign performance, and engagement.
The delivery team worked closely with admissions, marketing, and scheduling staff to map the complete lead-to-enrollment journey and identify all manual touchpoints that could be automated or standardized.
Journey Mapping — The complete lead-to-enrollment journey was mapped with admissions, marketing, and scheduling staff.
Pipeline Configuration — Dynamics 365 was configured to model the admissions pipeline with stages reflecting the institution's specific intake process.
Automated Flows — Power Automate flows handled scheduling notifications, status updates, campaign triggers, and enrollment confirmations.
Collaborative Dashboard Design — Power BI dashboards were developed with marketing and admissions leadership to align on the most relevant KPIs.
The solution was built on Dynamics 365 with Power Automate providing the workflow automation layer for scheduling, admissions processing, notifications, and campaign execution.
Administrative overhead was reduced by 40% (as reported by the client), with automation eliminating the manual effort previously required for scheduling, communications, and admissions processing.
40% Reduction in Administrative Overhead — Client-reported reduction from automating scheduling, communications, and admissions processing.
Improved Enrollment Conversion — Lead-to-enrollment tracking enabled admissions teams to identify and act on drop-off points for the first time.
Better Student Engagement — Timely, consistent automated communications kept prospective students informed at the right stage of their journey.
The institution now operates on a modern, scalable admissions platform capable of handling increased intake volumes and more sophisticated marketing campaigns without proportional growth in administrative resources.
Scalable Admissions Platform — Handles increased intake volumes and more sophisticated campaigns without proportional resource growth.
Evolving Analytics — Dashboards continue to be reviewed and refined as conversion and engagement patterns shift between intake cycles.
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