MoreYeahs built a mobile-first Power Apps Canvas solution combining fault reporting and employee self-service for a logistics and heavy equipment services provider.
The client is a logistics and heavy equipment services provider managing a large fleet of vehicles and dispersed field machinery. With a workforce primarily composed of drivers and machine operators constantly on the move, the organization required a mobile-first solution that didn't rely on desktop access.
Reporting faulty equipment was a slow, manual process relying on phone calls or paper logs, often leading to vague descriptions of the problem.
Vague Fault Reports — Manual phone calls or paper logs led to vague, incomplete descriptions of equipment problems.
Unprepared Maintenance Visits — Maintenance teams frequently arrived at sites without correct parts due to a lack of visual proof or detail.
Administrative Errors — Drivers' daily time entries and leave applications were often lost or delayed, resulting in payroll errors and scheduling conflicts.
MoreYeahs developed a custom Canvas Power App to serve as a one-stop shop for field personnel, designed with a high-contrast, large-button interface suitable for use on mobile devices in field conditions, bridging the gap between the field workforce and the back-office HR and maintenance teams.
Fault Reporting Module — Uses the device's native camera so operators can photograph damage, automatically attached to a new Case record in Dynamics 365.
Employee Portal Module — Lets users log start/end times and submit leave requests, triggering manager approval flows.
GPS Location Capture — Verifies where a fault occurred or where a time entry was logged.
The solution was built as a Power Apps Canvas App for pixel-perfect, simplified UI tailored to non-technical field users, with Dataverse serving as the secure backend syncing directly with the organization's central business data.
Equipment downtime was reduced significantly as maintenance teams received immediate alerts with photos, allowing them to triage issues before dispatch.
Reduced Downtime — Immediate alerts with photos let maintenance teams triage issues before dispatch.
Near-100% Payroll Accuracy — Digital time entries replaced illegible paper timesheets.
Fast Adoption — Field operators adopted the solution quickly due to its simplicity, no longer needing to visit the office for paperwork.
The engagement showed that for field workers, a simple app focused on core tasks achieves higher adoption than a complex desktop portal, with visual data proving far more valuable than text descriptions for diagnosing faults.
Simplicity Drives Adoption — A focused, simple app achieved higher field adoption than a complex desktop portal would have.
Visual Data Cuts Diagnosis Time — Photos proved more valuable than text descriptions for the maintenance department, drastically cutting diagnosis time.
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