MoreYeahs integrated Salesforce CPQ with Zuora to automate quote-to-cash operations for a telecommunications service provider's complex, subscription-based offerings.
The client is a large telecommunications service provider managing complex, subscription-based product offerings.
To support bundled pricing and recurring billing at scale, the organization partnered with MoreYeahs Technologies to integrate its Salesforce environment with Zuora's subscription billing platform.
The client's existing quote and billing processes struggled to keep pace with increasingly complex telecom pricing models.
Disconnected Quote-to-Cash Process: quotes generated in Salesforce required manual re-entry into the billing system, slowing the sales cycle.
Complex Pricing Requirements: telecom-specific bundled offerings, tiered pricing, and usage-based models were difficult to configure and validate manually.
Manual Subscription Setup: converting orders into billing subscriptions was a manual, error-prone process.
Billing Accuracy Risk: misaligned product catalogs and pricing between systems created recurring billing errors.
MoreYeahs designed and implemented a bi-directional Salesforce–Zuora integration paired with advanced CPQ enhancements tailored to telecom pricing.
Bi-Directional Integration: a REST API-based integration layer synchronized accounts, contacts, quotes, orders, and subscriptions between Salesforce and Zuora in real time and asynchronously.
Advanced CPQ Pricing Rules: configured tiered, usage-based, and conditional pricing logic to support complex telecom offerings.
Product Rules & Validation: enforced product compatibility, dependencies, and bundle validation within CPQ.
Automated Subscription Creation: orders approved in Salesforce automatically generated corresponding subscriptions in Zuora.
Security & Compliance: OAuth authentication, role-based access, and audit logging protected the integration end to end.
MoreYeahs approached the engagement as an integration and configuration effort spanning both platforms.
Design: architected the Salesforce–Zuora data flow, covering accounts, quotes, orders, and subscriptions.
Configure: built CPQ pricing and product rules to reflect telecom bundle and subscription structures.
Integrate: implemented and tested the REST API integration layer for real-time and batch synchronization.
Automate: connected quote approval to subscription creation, removing manual billing setup steps.
Enable: delivered user training, monitoring, and reconciliation processes to support ongoing operations.
The solution combined Salesforce's CPQ and Sales Cloud platforms with Zuora's subscription billing engine.
The integration streamlined the client's quote-to-cash lifecycle and improved billing reliability.
Faster Quote-to-Bill Cycle: automation significantly reduced the time between quote approval and active billing.
Improved Pricing Consistency: CPQ rules brought consistent, validated pricing across complex telecom bundles.
Eliminated Manual Subscription Errors: automated subscription creation removed a major source of billing mistakes.
Stronger Sales Productivity: sales teams spent less time on manual configuration and cross-system data entry.
Beyond the immediate efficiency gains, the engagement gave the client a scalable foundation for future telecom offerings.
Future-Ready Architecture: the integration and CPQ rule framework can extend to new products and pricing models as the business evolves.
Reduced Billing Risk: tighter system alignment lowers the risk of recurring billing discrepancies.
Enhanced Customer Experience: faster, more accurate quoting and billing improves the end-customer experience.
Digital Transformation Alignment: the solution supports the client's broader quote-to-cash digital transformation goals.
Tell us where you're headed. You'll get a senior architect on the first call, a working consultation, not a sales pitch.
